This qualification provides the skills and knowledge for an individual to be competent in retail operations.
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Possible job titles
To gain a SIR20216 Certificate II in Retail Operations the student is required to complete a total of 12 Units. While 7 of the units are compulsory for every student, plus 5 elective units of which:
National Course Code
Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Course charges for each qualification delivered in a Traineeship arrangement will be charged at the prescribed rate of $3.25 per nominal hour commenced, and each unit of competency in each course has a nominal hour allocated to it. Please CLICK HERE for each unit of competency’s nominal hour allocation and multiply by the prescribed rate, currently at $3.25. Any unit commenced will be charged to the student or employer if engaged in workplace training in compliance of the VET FEES & CHARGES POLICY 2021
Example: SITXWHS101 Participate in safe work practices = 15 nominal hours = $48.75
Course charges vary due to the electives selected and units will be charged once commenced at yearly nominal rate fee
Contact email@example.com or call 1300 60 62 67 for any course you wish to review for yourself or your workplace and relevant charges.
The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.
RPL is a form of assessment that acknowledges skills and knowledge gained through:
• Formal training conducted by industry or education, Work experience & Life experience
The main principle of RPL focuses on the outcomes of learning rather than when or where the learning occurred. Evidence of competency is collected by the student and submitted to the nominated assessor and assessment is made based on the required industry standard within the relevant training package unit of competency. If you believe this may apply to you for any part of the course, then you should request an application kit during the enrolment process.
TIAWA recognises statements of attainments and qualifications issues by any another Registered Training Organisation within Australia.
frontline team member
customer service assistant