SIR30216 Certificate III in Retail

Certificate III in Retail
Course Code:
Certificate III

SIR30216 Certificate III in Retail Services

Suitable Course Candidate

This qualification provides the skills and knowledge for an individual to be competent in retail operations.


Qualification Pathway

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores

and retail fast food outlets.

Job roles

Individuals with this qualification are able to perform roles, such as:

provide in-depth product and service advice in a retail environment, sell products and services in a variety of retail settings
service the point-of-sale area, organise and maintain work areas and displays, carry out specific responsibilities, such as merchandising.
Possible job titles

sales assistant
senior sales assistant
customer service assistant
point-of-sale operator

Course Units

To gain a SIR30216 Certificate III in Retail Operations the student is required to complete a total of 13 Units. While 8 of the units are compulsory for every student, plus 5 elective units of which:

  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units

National Course Code

Unit Name


Engage the customer


Assist with customer difficulties


Build customer relationships and loyalty


Work effectively in a team


Work effectively in a service environment


Identify and respond to security risks


Sell to the retail customer


Contribute to workplace health and safety

Course Charges

Course charges for each qualification delivered in a Traineeship arrangement will be charged at the prescribed rate of $3.25 per nominal hour commenced, and each unit of competency in each course has a nominal hour allocated to it. Please CLICK HERE   for each unit of competency’s nominal hour allocation and multiply by the prescribed rate, currently at $3.25. Any unit commenced will be charged to the student or employer if engaged in workplace training in compliance of the VET FEES & CHARGES POLICY 2021 

Example:   SITXWHS101 Participate in safe work practices   = 15 nominal hours = $48.75

Course charges vary due to the electives selected  and units will be charged once commenced at yearly nominal rate fee

Contact or call 1300 60 62 67 for any course you wish to review for yourself or your workplace and relevant charges.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.

Recognition of Prior Learning

RPL is a form of assessment that acknowledges skills and knowledge gained through:
• Formal training conducted by industry or education, Work experience & Life experience
The main principle of RPL focuses on the outcomes of learning rather than when or where the learning occurred. Evidence of competency is collected by the student and submitted to the nominated assessor and assessment is made based on the required industry standard within the relevant training package unit of competency. If you believe this may apply to you for any part of the course, then you should request an application kit during the enrolment process.

TIAWA recognises statements of attainments and qualifications issues by any another Registered Training Organisation within Australia.

The Certificate III in Retail Operations can lead to careers as a:

sales assistant
frontline team member
customer service assistant
point-of-sale operator